How to Support Someone Through a Mental Health Crisis

HHCS Staff
2 days ago
2 min read

Mental health challenges can be overwhelming — not just for the person experiencing them, but also for those who care about them. If someone you love is going through a mental health crisis, your support can be a powerful source of strength and safety.

Here are some important ways you can help:

1. Stay Calm and Present

In the middle of a crisis, your calm energy matters. Speak gently, avoid judgment, and simply be there. Even if you don’t have the “right” words, your presence can bring stability in a time of chaos.

Say things like:

“I’m here with you.”
“You’re not alone.”
“It’s okay to feel what you’re feeling.”

2. Listen Without Trying to Fix

It’s natural to want to “solve” the problem — but what someone in crisis often needs most is to be heard and understood. Let them talk (if they want to), and validate their emotions without trying to offer quick solutions.

Avoid saying:

“Just calm down.”
“Others have it worse.”
“You’re overreacting.”

Instead, try:

“That sounds really tough. I’m so sorry you’re going through this.”
“I don’t have all the answers, but I’m here with you.”

3. Know the Warning Signs

If someone talks about wanting to die, harming themselves, or feeling hopeless, these are serious warning signs that require immediate attention. Don’t ignore them. Ask directly and gently:

“Are you thinking about hurting yourself?”
“Do you feel safe right now?”

Asking won’t plant the idea — it shows you care and gives them a safe space to be honest.

4. Get Professional Help

You don’t have to handle this alone — and neither should they. Encourage your loved one to talk to a therapist, call a mental health crisis line, or go to the ER if needed. In urgent situations, don’t hesitate to call 911 or a local crisis response team.

You can also offer to:

Help them find a mental health provider
Go with them to an appointment
Stay nearby while they call a helpline

5. Follow Up, Even After the Crisis

After the worst has passed, continue checking in. Mental health recovery takes time. A simple “How are you feeling today?” or “I’m here if you need anything” can go a long way in helping someone feel supported long-term.

You’re Not Alone — And Neither Are They

Supporting someone in crisis can feel scary — but you don’t have to have all the answers to be a life-changing presence in someone’s story. Compassion, consistency, and connection matter more than perfection.

If you or someone you know is in need of support, we’re here to help.Reach out to us — our team offers care, resources, and help finding the support you need. And we do it all for free.

💙 Contact us anytime — we’re just a message away.